Privacy Policy
At Vitalis Wellness Hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Last Updated: December 15, 2024
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Introduction
Vitalis Wellness Hub ("we," "our," or "us") operates the website vitaliswellness.co.uk and related services. We understand that privacy is important to you, and we are committed to protecting your personal information and being transparent about how we handle it.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our wellness services, or interact with us through any other means. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
We reserve the right to make changes to this Privacy Policy at any time and will notify you of any changes by posting the updated policy on this page and updating the "Last Updated" date.
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Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or subscribe to our services
- Book wellness consultations or treatments
- Subscribe to our newsletter or promotional materials
- Participate in surveys, contests, or promotional activities
- Contact us for support or information
- Purchase products or services through our online store
- Share your experience through reviews or testimonials
Types of Personal Information
Contact Information
- • Name and title
- • Email address
- • Phone number
- • Mailing address
Health & Wellness Information
- • Health conditions
- • Wellness goals
- • Treatment preferences
- • Dietary information
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
Device Information
- • IP address
- • Browser type
- • Operating system
- • Device identifiers
Usage Data
- • Pages visited
- • Time spent on pages
- • Click patterns
- • Referral sources
Location Data
- • General location (city/region)
- • Country
- • Time zone
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How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Provide and maintain our wellness services
- • Process and manage your bookings
- • Deliver personalized wellness recommendations
- • Respond to your inquiries and support requests
Communication
- • Send appointment confirmations and reminders
- • Provide treatment updates and follow-ups
- • Share wellness tips and educational content
- • Notify you about new services or promotions
Business Operations
- • Process payments and manage subscriptions
- • Analyze usage patterns to improve our services
- • Conduct research and analytics
- • Prevent fraud and ensure security
Legal Compliance
- • Comply with applicable laws and regulations
- • Protect our rights and interests
- • Resolve disputes and enforce agreements
- • Maintain required records and documentation
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Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you. These providers have access to personal information only to perform specific tasks on our behalf.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
Consent
We may share your information with third parties when we have your explicit consent to do so, such as when you opt in to receive communications from our partners.
Important: We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.
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Your Rights and Choices
You have certain rights regarding your personal information. Depending on your location, these rights may include:
Access and Portability
You have the right to:
- • Access the personal information we hold about you
- • Receive a copy of your data in a portable format
- • Request information about how we use your data
Correction and Updates
You can request to:
- • Correct inaccurate or incomplete information
- • Update your contact details and preferences
- • Modify your account settings
Deletion and Restriction
You may request to:
- • Delete your personal information (subject to legal requirements)
- • Restrict or limit how we use your data
- • Withdraw consent for data processing
Communication Preferences
You can control how we contact you by:
- • Unsubscribing from email newsletters
- • Opting out of promotional communications
- • Updating notification preferences
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Note: We may need to verify your identity before processing certain requests to protect your privacy and security.
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Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
We use industry-standard encryption to protect data transmission and storage.
Access Controls
We restrict access to personal information to authorized personnel only.
Monitoring
We regularly monitor our systems for security threats and vulnerabilities.
Important Security Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you have any questions about the security of your information, please contact us immediately.
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Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. For detailed information about our use of cookies, please refer to our separate Cookie Policy.
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors interact with our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and choices
Managing Cookie Preferences
You can control cookies through:
- • Our cookie consent banner
- • Your browser settings
- • Third-party opt-out tools
- • Contacting us directly
Cookie Consent: By using our website, you consent to our use of cookies as described in our Cookie Policy. You can withdraw your consent at any time by adjusting your browser settings or contacting us.
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International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your personal information receives adequate protection.
Transfer Safeguards
Legal Basis
Transfers are based on appropriate legal mechanisms such as adequacy decisions or standard contractual clauses.
Protection Standards
We ensure that recipient countries provide adequate protection for personal data.
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Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information
Retained while your account is active and for a reasonable period after account closure for legal and business purposes.
Health Records
Maintained in accordance with applicable healthcare regulations and professional standards.
Marketing Data
Kept until you unsubscribe or request deletion, or as permitted by applicable marketing laws.
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Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Parental Notice: If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take appropriate steps to remove the information from our systems.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- • Post the updated Privacy Policy on this page with a new "Last Updated" date
- •
- • Update the version date at the top of this policy
- • Obtain your consent for material changes when required by law
Continued Use: Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
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Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us using the information below:
Vitalis Wellness Hub
Address
125 Harley Street, Marylebone
London W1G 7BA, United Kingdom
Phone
+44 20 7123 4567Business Hours
For urgent privacy matters outside business hours, please email us and we will respond as soon as possible.
Data Protection Officer: For specific privacy concerns or to exercise your rights under GDPR, you may also contact our Data Protection Officer directly at [email protected].
Additional Resources
For more information about our practices and your rights, please visit these related policies: